Privacy Policy
Last updated: May 2026
This Privacy Policy describes how CheckoutPay (“we”, “us”) handles information in connection with the services offered through this platform. It is meant to be clear and practical. Where we rely on a regulated partner for certain payment or safeguarding functions, that is explained below.
Who we are
CheckoutPay provides payment and business tools for merchants and organisations operating in Nigeria. Certain regulated payment, settlement, and customer-protection functions are delivered in cooperation with MetroOven Innovations, which operates within the applicable frameworks of the Central Bank of Nigeria (CBN) and the Nigeria Deposit Insurance Corporation (NDIC) as relevant to its licence and role.
Information we may process
Depending on how you use CheckoutPay, we may process categories such as: business profile and contact details; account and security-related data; transaction records necessary to operate balances, settlements, and reconciliation; support communications you send us; and limited technical data (for example device or connection metadata) needed to secure the service.
We collect what is reasonably necessary to provide the product, meet legal obligations, and protect users against fraud and abuse. We do not publish a catalogue of internal systems in this document.
How we use information
- To create and maintain your account and deliver features you request.
- To process payments, fees, refunds, and disputes in line with our Terms.
- To detect, prevent, and investigate fraud, security incidents, and misuse.
- To comply with law, regulatory requests, and audit requirements.
- To communicate important service or policy changes.
Legal bases and retention
Where the law requires a legal basis for processing, we rely on combinations of contract performance, legal obligation, legitimate interests (such as securing the platform), and consent where appropriate. We retain information for as long as needed to provide the service, meet regulatory and tax record-keeping duties, and resolve disputes, then delete or anonymise it in line with internal schedules.
Sharing of information
We do not sell personal data. We may share information with professional advisers, law enforcement or regulators when required, and with service providers under confidentiality and security obligations who help us host or operate the platform. Payment safeguarding and related disclosures to regulators may flow through our regulated partner structure as required by law.
Your choices and rights
Subject to applicable law, you may request access, correction, or deletion where appropriate, object to certain processing, or escalate concerns. Use the official support channel on this website. We will respond within reasonable timelines and may need to verify your identity.
International transfers
Where data is processed outside Nigeria, we take steps consistent with applicable law to ensure appropriate safeguards.
Children
CheckoutPay is a business service and is not directed at children. If you believe a minor has provided personal data, contact us and we will take appropriate steps.
Updates
We may revise this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date and, where appropriate, additional notice through the product or website.
Contact
For privacy requests, use the contact or support options published on this website.